Frequently Asked Questions
Can I place a telephone order?
We are not able to take payments over the phone. Our website has been designed to offer you maximum security and you can pay by debit, credit cards, Amex and PayPal.
Can I change my order?
Because we operate a very fast system once your order is placed you it is sent immediately to the warehouse and changes cannot be made. If you have ordered the wrong item we would ask you to make another order and send the incorrect item back to us.
Your website is showing sold out of a product. Are you getting any more?
Our website is kept up to date to show you everything that is available. Products are amended each day and stock levels are checked throughout the day, so we advise you to continue to check the website.
What do our customers say about us?
We want to ensure that our customers have the best experience and we encourage customers to leave reviews.
How long will my email take to answer?
We aim to respond to your email within 12 hours but the majority will be responded to within 2 hours.
How can I contact you from outside the UK?
You can email us at firstname.lastname@example.org
The item I saw was on sale yesterday but now it's not. Can I get them at the Sale price? Unfortunately the price that is showing on the website is the valid price. We cannot offer an item at the sale price once it has come off sale.
Where is there warranty information on your website?
All products purchased from Steele Industries carry a lifetime warranty unless sold as a "no warranty" item. To make a warranty claim please follow the same steps as a return.
I forgot to use my Coupon Code for my purchase can I claim it back after?
Unfortunately after an order is dispatched we cannot refund a Coupon Code.
Can I change my order?
Unfortunately not. Because we operate a very fast 24/7 Warehouse once your order is placed it is sent immediately to the warehouse and changes cannot be made. If you have ordered the wrong item we would ask you to place another order and send the incorrect item back to us.
How do I cancel my order?
If your order has not started being processed by our warehouse, please contact us immediately, we will be able to advise you what to do. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.
How do I cancel my order under the distance selling regulations?
The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you'll need to contact us by email quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.