Our crash replacement program offers original owners the least expensive method for exchanging a component after an impact or accident.
The high forces of a serious fall or major impact can adversely affect components causing damage. This can result in compromised functionality. As such, damaged components may not continue to be used under any circumstances, since this may lead to severe injuries.
However, since the warranty does not apply to accidents, we offer an inexpensive option for obtaining a replacement component with our crash replacement program. The following offer is valid within three years from the date of purchase. You will receive the same or a comparable component at the special crash replacement price.
If necessary, please contact us if you would like to take advantage of our crash replacement service. We require the damaged component, the order number, as well as a detailed description of the accident in order to inspect the damage. The crash replacement service is limited to the original owner as well as to damage that affects functionality. We reserve the right to suspend this service on a case-by-case basis if we determine that damage was caused willfully.
Please email firstname.lastname@example.org with the subject 'Crash Replacement' followed by your order number to make a claim.